Home Authors Posts by Flavio Martins

Flavio Martins

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!

How to Develop Customer Loyalty and Brand Evangelists

Creating customer loyalty is essential to building brand evangelists. Brand evangelists are champions for your cause, they're socially connected, and influential in speaking for...

4 Proven Steps to Engage Employees and Improve Customer Experience

Think that customer experience doesn't matter? 89% of U.S. adults switched to a competitor because they had a bad customer experience with a service...

5 Winning Tips From Great Customer Service Companies

Customer service is a component of a winning service strategy. Winners are made from something they have deep inside them – a desire, a...

The Customer Is Always Right? Wrong.

Is the customers always right? Does it matter? Every business owner or company manager needs to properly understand customers' needs because future business depends...

What Ben Franklin Teaches Us About Customer Service

Ben Franklin is an inspirational and famous figure in American history. He's often referred to as the "self-made man" and an early pioneer of...

Inspire Great Customer Service – Give ‘Em The Pickle

Customer service training videos are one of the most effective ways to get inspired about awesome customer service and teach customer service skills to...

5 Customer Service Training Mistakes We All Make

One basic fact in developing great customer service is that it doesn't just happen. It requires effective and ongoing customer service training. Great customer...

20/20 Vision for Great Customer Service Experiences

I'm taking the liberty of expounding on Theodore Hesburgh's leadership thoughts and applying them to developing awesome customer service. The very essence of great...

Don’t compete on price. Compete on Value.

Want to succeed in your startup? Don't compete on price. Compete on value. You can't compete in price when you're starting out. The big players,…

How to WOW Customer Service? Master the Art of Marketing Subtlety

At the core of great customer service and wow customer experiences there's a required discipline that is found in all successful customer service companies....

10 Easy Customer Experience Resolutions in 2012

Customer experience &#1072&#1109 a discipline &#1072n&#1281 &#1072n art continues t&#959 gather momentum. In 2011 w&#1077 saw th&#1077 power &#959f customers &#1072n&#1281 th&#1077 success th&#1072t...

5 Basic Steps to Training Great Customer Service

One of the greatest challenge to developing great customer service often times is getting started. We read about great customer service, we attend seminars,...

What Exactly Is Great Customer Service?

Most organizations working on starting and developing great customer service often will ask me: What exactly is great customer service? Ever wonder why there are...

7 Ways to Keep Customer Service Relationships Fresh

Keeping customer service relationships fresh &#1072n&#1281 m&#1072k&#1110n&#609 &#959n-going customer relationships unique &#1072n&#1281 effective &#1110&#1109 a challenge. B&#965t Steve Cody w&#1110th PepperCom recently outlined &#1109&#959m&#1077...

3 Easy Tips to Develop Loyal Customers Through Service

Don't make creating loyal customers complex. Stick to the basics. No matter what business you're trying your hand at, the simple fact of the matter...

New Posts