Fabrice Martin
Fabrice Martin
Fabrice Martin is Chief Product Officer at Clarabridge. Fabrice has 20 years of experience in entrepreneurship, product management, marketing, and enterprise software sales, with specific domain expertise in SaaS/PaaS, data visualization/discovery, Business Intelligence, and analytics for marketing and contact center operations. Prior to Clarabridge Vice President of Program Management at MicroStrategy. Fabrice holds a Computer Engineering degree from ITESM CEM in Mexico and an MBA from Georgetown University.
Here’s What You Can Learn from Even the Craziest Customer Feedback
When you use the phrase “capturing the voice of the customer”, many immediately think you’re referencing a survey designed for direct feedback. But today...
Earning an “A” for Effortless: Uncovering Insights in Customer Effort
When it comes to brand loyalty, customers punish companies that fail to live up to their promise, but reward companies that deliver the best...