Eric Sims

What to Look for in an Outsourced Contact Center- An Insider Opinion

I’ve been in this industry for almost 13 years now. I’ve seen the good, the bad, and the ugly. Too much ugly. About 2 years ago two buddies of mine and I decided we were tired of working for other companies who seemingly just...

Treating Your Employees like Customers!

Employee expectations are rising, and faster than the speed that companies can improve their Employee Experience (EX). Employees expect optimal interaction on every component of the work experience. Whether it’s experiential, physical, setting, functional, technical, or operational, it needs to be progressive and meaningful...

5 Reasons Why Your Business NEEDs Live Chat!

You don’t have to be a sales and marketing guru to understand that high quality customer service plays a crucial role in your business. Your customers and employees are the ones who champion and ambassador your cause and help grow your customer overall base. For...

7 Step Blueprint to Peak Performing Sales Teams

Sales people are really hard to find. Some say they are a dying breed or going extinct like dinosaurs. I’ve heard a ton of people blaming this on Millennials, as they do many other things, saying Millennial sales reps are soft and can’t close...

Cultivating Repeat Customers

Repeat customers are the lifeblood of any successful business, and thanks to platforms like Facebook, Instagram, Twitter and LinkedIn, they have the power to be an online ambassador for your company. A loyal customer is not only paying for your products and services but...

8 Steps to Deliver a Leading-Edge Customer Experience

The paradigm has evolved with servicing customers. Because of the upsurge in competition, shifting your thinking about customer service is as simple as calling it, the customer experience. Once you start thinking in terms of boosting the customer experience, then you’ll see faint, yet...

7 Good Reason Reasons To Outsource Appointment Setting

The most rapid way to close more ‘deals’ and increase your company’s revenue is to outsource where and when it matters most. There’s no denying this, and smart, leading edge companies are doing it more and more every day. Whether it’s outsourcing customer service,...

Meditation: The Newest Choice for a Competitive Advantage in Leadership

It’s no news that today’s CEOs and executive leadership are under an enormous amount of pressure and stress on a daily basis. Stress wreaks havoc on every system within the body, a fact that’s becoming more widely accepted in the world of business. From...

The Leadership Development Crisis

Recently we conducted a survey of 25 top CEOs from across the United States who all run companies in various industries. The company sample sizes ranged from small-to-large, with workforces that ranged in ages, skills and salary payouts. I must say that when we...

Employee or Customer?

You may be too young to remember the Rolling Stones song “I Can’t Get No Satisfaction” but it came to mind this am while I was thinking about this blog. I have worked with numerous organizations and countless CEOs on how they can improve...

The Self-Aware Exec

There’s a plethora of skills required of executives to run a solid business in today’s economic environment. Of all those skills needed, self-awareness ranks at the top of the list. Leaders who have a strong grasp of their own personality, emotions, strengths and weaknesses...

Contact Centers 2019: Changing Demands in Customer Experience

In 2019, consumers expect their customer service interactions to be personalized, seamless and quick. To meet these demands, companies are looking for the right people and technology to satisfy consumers. A recent report from Dimension Data shows 88 percent of professionals see customer experience...

New Posts