Home Authors Posts by Eric Greenberg

Eric Greenberg

Eric Greenberg
Rutgers Business School CRM Research Center
Eric Greenberg is the director of the CRM Research Center at Rutgers Business School. He has more than 15 years of experience in the CRM industry and is a contributor to the CRM textbook, Managing Customer Relationships.

Focus Your Agent Compensation Programs on the Customer

As a former CEO of a call center firm with more than 5,000 agents in more than 35 call centers, I have experienced the...

New Posts