Endri Hasanaj

How to Make the Most of a Webcast for your Customers

Webcasting, video blogging, and video conference calls – for the past few years, tools such as these and more have cropped up to help...

Is the Customer Always Right? A Pragmatic Approach to Customer Relations

The old adage ‘the customer is always right’ harks back to earlier days of retail, but still holds a lot of weight for many...

3 Ways to Increase Customer Retention Today

As a business woman, it’s of course always important to do what you can to acquire new customers and grow your venture. However, don’t...

3 Ways to Turn Your Website into a Powerful Customer Service Channel

More often than not, your company website will be the first and most frequent point of contact between you and your customers. However, creating...
Scales of Law - Image by StockMonkeys.com

How Beneficial Is CRM For Lawyers?

Many people that deal with customers on a daily basis might wonder: “Does CRM actually help law firms? What are the advantages and how...

Avoid A Poor Customer Review: Get Organised

Customer service hinges on the professionalism of everyone working within a business, from admin staff in the basement to the smiling servants chatting to...
Luxury Retail - Image by Pixabay

The Changing Face of Luxury Retail

With the luxury ecommerce market set to reach $41.8 billion by 2019, navigating the online space is becoming increasingly crucial for high-end retailers. Whereas...
Customer Security

Top Tips For Protecting Customer Data

For any business conducting online transactions, it’s vital to reassure your customer base that you’re taking every step possible to protect their personal and...

Meeting customer needs in the online property market

With parts of the UK’s property market now reaching sky-high levels, it’s no wonder online property market startups are popping up more than ever...

How the Internet has Changed Business

Over the past 20 years, the internet has radicalized commerce. Historically speaking, the internet changed our relationship to consumerism in such a way not...

What Is Inbound Marketing and How Do You Make it Work?

Inbound marketing is really the measures that a business takes to keep customers engaged and keep them coming back. It is a means for...

Digital Technology and a Directed Customer Journey

It used to be that as long as you had a good product, a user-centered site infrastructure, and a quick and easy checkout with...

4 Core Customer Service Skills That Boost Sales

It’s easy to claim that customer service is something you prize as one of the most important aspects of running a successful business, but...

New Posts