Endri Hasanaj

The value of corporate responsibility: how to build trust with customers

Today, conscious customers have all the power. Fail to meet their high ethical, socially responsible and environmentally-friendly standards in everything you do, and you’ll lose...

The Branson guide to customer service: putting your employees first

There’s nothing more off-putting than walking into one of your favourite shops only to discover that particular branch is staffed by a miserable bunch...

3 profit-raising tips to keep even the grumpiest customers happy

Before we begin this article, take a moment, a little breath, and imagine the ideal customer for your business. It’s a beautiful image, isn’t...

How to appeal to the green generation of customers

No longer a small group of activists and supporters, the pool of eco-conscious customers grows bigger and bigger every year, especially within the millennial...

The Art of Exceeding Customer Expectations

Having success with an online business venture is no accident. In order to take your ecommerce site to the next level, you will need...

Reasons Why Some Customers Prefer Online Stores

Consumers in 2017 have never had it so good. There are many things that perhaps were better ‘back in the day,’ but it’s hard...

What Consumers Think About Businesses Post–Data Breach

Over the past few years, hundreds of businesses have suffered the ultimate technology failure: the data breach. Even enormous companies, such as Target, eBay,...

How to Create Killer Content and Improve the Customer Experience

You’ve probably heard it many times over the years, but the phrase “Content Is King” is actually true. If you want to find ways...
Image by Pixabay

5 Lessons From Harley-Davidson Brand Tactics to Revolutionize Your Customer Experience

Harley-Davidson is a quintessential American company. The brand itself is over 113 years old, founded in Milwaukee in 1903 when two friends built a...

Tips to Increase Employee Engagement for Better Customer Support

There are many elements involved in providing a top-notch customer experience, from making sure clients have all the information and assistance they need at...
Image by Shutterstock

How To Master Your Customer Referral Marketing Strategy

The newest development on the marketing trend scene, referral marketing, promises loyal customers explosive visibility and astounding profits. Glorified as a way to harness...

How Companies Can Combine Sustainability And Customer Experience

Enterprises have the power to achieve a lot. It is possible for them to satisfy clients but they can also alter their preferences when...

A 3 Step Plan For Surviving The Post-Christmas Retail Slump

Since Black Friday madness hit, the past few weeks have been a complete blur. With nowhere near enough staff or hours in the day to...
Image credit to Pixabay

5 Fail-safe Strategies For Boosting Customer Retention

Let’s be honest, there are some customers you’d rather never deal with again. You know the ones – they’ve just spent half an hour...

Digital Marketing Strategies Human Resources Should Embrace

It’s clear that HR is vital to an excellent customer experience, as they are responsible for finding the best employees to deliver that service....

Key Processes Online Businesses Must Get Right to Keep Customers Happy

Whether you have a full customer service team handling things for your business, or have to cover many of the related tasks yourself each...

How to Make the Most of a Webcast for your Customers

Webcasting, video blogging, and video conference calls – for the past few years, tools such as these and more have cropped up to help...

Is the Customer Always Right? A Pragmatic Approach to Customer Relations

The old adage ‘the customer is always right’ harks back to earlier days of retail, but still holds a lot of weight for many...

3 Ways to Increase Customer Retention Today

As a business woman, it’s of course always important to do what you can to acquire new customers and grow your venture. However, don’t...

3 Ways to Turn Your Website into a Powerful Customer Service Channel

More often than not, your company website will be the first and most frequent point of contact between you and your customers. However, creating...

New Posts