Endri Hasanaj

Impress your customers with exceptional training

You’ve watched your staff fumble and fulminate around customers, their steps like Bambi on ice and their manners as polite as a snotty teenager...

Perks, incentives and pensions — the triple whammy for happy internal customers

Business moguls like Richard Branson believe that when staff feel valued and satisfied, they’re more likely to offer excellent customer care — which in...

How UX Became CX: The Rise of Customer-Focused Design

For decades technology has been focused on the user experience. After all, if the average user can’t understand how to interact with the features...

Customer experience for cultural tourists — 3 UK departure trips to see iconic artworks

Cultural tourism is big business across Europe and great art has a magnetic attraction for millions of international visitors each year. Art and culture can...

Providing Value to Ecommerce Customers Beyond Discounts

Everyone loves getting a 10 percent off coupon, but online shoppers are bombarded with discounts and limited-time offers. If you want to wow your...

How to find a customer-friendly location for your business

The customer cycle doesn’t begin and end with a fantastic product. If you’re running your business properly, it’s a comprehensive service that your clients...

Marketing — 3 ways to make technical brands exciting for customers

B2C brands sometimes make marketing look easy — they’re more prepared to gamble with distinctive messaging and bold branding to differentiate themselves from competitors...

3 hacks for embedding internal customers in the heart of your culture

Keeping customers happy is the central pillar of most businesses. But your most important customers might be internal — your employees. If staff aren’t treated properly...

4 British business sectors that smash customer experience

Business consultants Walker believe that by the year 2020, customer experience will overtake price and product as the key brand differentiator. And although tech can...

4 hacks for creating a brilliant brand name

Shakespeare claimed, “A rose by any other name would smell as sweet”. But would it sound as sensual if you called it a spiky perfume...

B2B — 4 marketing hacks to help connect with business customers

B2B marketing can be tricky for firms trying to break into a competitive marketplace with niche goods and services. Your offering might be practical and...

How 4 London stores charm customers with experiential retail

Capturing customer footfall and engagement might be more difficult in London than anywhere else. Shoppers have such a wide range of choices that stores have...

Brilliant content breathes life into business to customer relationships

Great content can be taken for granted — like water for fish or air for humans. But your digital business will wither and die without...

Innovative Leadership Is Imperative for Customer Retention

It doesn’t take long for consumers to get bored. Even just a month or two after the latest product release or the most recent...

5 Ways to Build an Online Store with Your Customers in Mind

E-commerce is a rapidly growing field and retailers are quick to take advantage of this trend. However, some are more intent on making money...

Customer Service Training: How to Help Your Staff Maximise their Potential

Providing great customer service brings rich rewards to any business. At a time when brand loyalty and trust has become more difficult to maintain,...

A step-by-step guide to winning (and keeping) the trust of customers

In today’s crowded market, it takes years of hard work, clever promotions and consistently high standards to build customer loyalty. But it takes only one...

5 Traits That Reveal a Customer Service Mindset

In any industry, one of the most important factors for a company’s success is the ability to deliver excellent customer service. Whether your company...

Big Business Hijacking Social Activism – Customers Take Back Control

With more social unrest spread across the world than ever before, and in a time of discontent and dissatisfaction, it is no wonder that...

How to make your shop more customer-friendly in just 5 steps

All shop owners know the pain of suffering through a quiet spell, of watching the high street get busier every day whilst your business...

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