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Eivind Jonassen

Eivind Jonassen
Eivind is the co-founder and CEO of Omnicus. He is building Omnicus to help businesses optimize and streamline contact center operations through automation, and smart routing across messaging, voice & video.

A Guide To Monitoring Your Remote Contact Center Agents

A contact center is an essential part of every company’s business. With the increasing sophistication and complexity of customer demand, it has become increasingly...

How Your Multi-Channel Customer Support System Is Damaging Your Brand Reputation & 8 Steps To Avoid It

Poor customer service is costing businesses more than 75 billion dollars a year. That number should scare you – or at least inform you...

How Sentiment Analysis Can Help Save Customer Satisfaction

Source: Unsplash Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. The measurements...

How Call Coaching Will Help You Retain More Customers and Make Customers Happy

Customer retention is the most important aspect of doing business. It helps you realize your company’s profitability and improve customer service, market share, and...

Marketing Can’t Save The Customer Experience

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer...

How To Best Handle Long Wait Times In Your Contact Center

Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting...

Most Businesses Are Good At Delivering Poor Customer Service

Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer...

4 Keys To Delivering Outstanding Customer Service

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer experience is surpassing price and product...

The Impact of AI and the Empathy Economy on the Customer Service Experience

Why you should reinvent your organization to take advantage of the best of digital and human capabilities In recent years, AI and machine learning algorithms...

These 3 Reasons Explain Why Omnichannel Sucks

Here’s why your omni-efforts are failing your business. Source Is the omni-experience a dying fad? Or will it eventually deliver on its promise of providing…

First-time Response And First-time Resolution: What You Need To Know

Introduction It's no secret that customer service response time is an important part of any businesses success. A happy customer contributes to a...

5 Ways To Enhance The Customer Experience

As the digital economy deepens and grows more mature, customers are demanding more and more from businesses. They have seen what it’s like to...

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