Eivind Jonassen

4 Keys To Delivering Outstanding Customer Service

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer experience is surpassing price and product...

The Impact of AI and the Empathy Economy on the Customer Service Experience

Why you should reinvent your organization to take advantage of the best of digital and human capabilities In recent years, AI and machine learning algorithms...

These 3 Reasons Explain Why Omnichannel Sucks

Here’s why your omni-efforts are failing your business. Source Is the omni-experience a dying fad? Or will it eventually deliver on its promise of providing an...

First-time Response And First-time Resolution: What You Need To Know

Introduction It's no secret that customer service response time is an important part of any businesses success. A happy customer contributes to a...

5 Ways To Enhance The Customer Experience

As the digital economy deepens and grows more mature, customers are demanding more and more from businesses. They have seen what it’s like to...

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