Eivind Jonassen
Eivind is the co-founder and CEO of Omnicus.
He is building Omnicus to help businesses optimize and streamline contact center operations through automation, and smart routing across messaging, voice & video.
A contact center is an essential part of every company’s business. With the increasing sophistication and complexity of customer demand, it has become increasingly...
Poor customer service is costing businesses more than 75 billion dollars a year. That number should scare you – or at least inform you...
Source: Unsplash Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. The measurements...
Customer retention is the most important aspect of doing business. It helps you realize your company’s profitability and improve customer service, market share, and...
Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer...
Although most companies will claim that “your call is important” to them, bad planning and lack of resources create a situation where long waiting...
Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer...
Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer experience is surpassing price and product...
Why you should reinvent your organization to take advantage of the best of digital and human capabilities In recent years, AI and machine learning algorithms...
Here’s why your omni-efforts are failing your business. Source Is the omni-experience a dying fad? Or will it eventually deliver on its promise of providing…
Introduction It's no secret that customer service response time is an important part of any businesses success. A happy customer contributes to a...
As the digital economy deepens and grows more mature, customers are demanding more and more from businesses. They have seen what it’s like to...