Eric Feinberg

Holiday shopping trends show why customer experience is vital for retailers

Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online -- but you still have gifts to buy and delivery by...

Retailers: What happens online doesn’t stay online — navigating today’s customer journeys

The days of being able to easily understand the path your customers take, from start to purchase, is over. Today, consumers have greater choices...

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