Duff Anderson
Duff Anderson is a visionary in digital Voice of the Customer research with over 20 years' experience. As SVP and Co-founder at iPerceptions, Duff is responsible for providing expert advice to organizations on how to gain a competitive advantage across the digital customer lifecycle and become more customer-centric.
What a week it was at NGPX 2018! This year’s conference took place in sunny San Diego, California, and gathered hundreds of Healthcare and Patient…
Data is only as valuable as what you do with it, and Voice of the Customer (VoC) data is no different. In a world where…
As customers, we’ve reached a stage where we now expect to be able to interact with our favorite brands wherever, whenever and however it best…
This year, my Adobe Summit experience started off a little differently. I went hiking. With the opportunity to take in the natural beauty of Red…
I recently had the privilege to attend an NHL game. It was a magical experience watching the speed, power and precision of the world’s best…
2018 is already upon us, and as with every new year, we’re greeted with fresh new challenges, and a slew of new approaches to take…
This is the fifth blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should...
As Co-founder of iPerceptions, I have had the opportunity to help countless Fortune 500 brands do website redesigns. In my experience, it is one...
Today retailers have an incredible challenge to make themselves stand out from the pack and keep consumers attention. Whether it’s the in-store experience in...
We live in a world dominated by technology. From smartphones to apps to wearables, consumers today are always connected. As a result, marketing has...
The secret is out. Customer Experience is now one of the main competitive advantages that companies strive to obtain over their competitors, and is...
This is the second blog post in a series that examines key Customer Experience metrics that every Voice of the Customer (VoC) program should...
The era of the customer experience (CX) is well and truly here. Every aspect of your company, from your employees to the products and...
Customer Experience has now become one of the primary competitive advantages on which many companies strive to gain the upper hand in their industry. This...
Looking at the world around us, it’s clear that Mobile has moved from the realms of being the “next big thing” to now being...
Following on from a jam- packed first day, day 2 of the Adobe Summit didn’t disappoint. The morning kicked off with a keynote that...
Yesterday marked the opening of the Adobe Summit, the largest digital marketing conference in the world. This year, over 12,000 attendees have made their...
In today’s online environment, where you can leverage web analytics solutions like Adobe® Analytics to track how your visitors interact and navigate your website,...
There is no questioning it; we are living in the age of the customer. Shar VanBoskirk, an Analyst at Forrester Research, stated that, “Only...
The new year has arrived, and with the start of any new year comes the onslaught of predictions of what is going to make...