Douglas Hanna
Douglas Hanna
Douglas Hanna is the CEO of A Small Orange, a high-end web hosting company that prides itself on quality customer service. In addition to his role at A Small Orange, Douglas founded and writes for Service Untitled, a popular blog on customer service and the customer service experience.
To Sell is Human Summary and Review
This year, we decided to give copies of To Sell is Human: The Surprising Truth About Moving Others by Daniel H. Pink (signed by...
Leadership Lessons from Steve Jobs
This isn't related to customer service as strictly as most of the other posts here on Service Untitled, but as I was typing this...
Interview with Rob Siefker of Zappos – Part 4 of 4
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. In this...
Interview with Rob Siefker of Zappos – Part 3 of 4
This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. In this part...
Interview with Rob Siefker of Zappos – Part 2 of 4
This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. In this part...
Interview with Rob Siefker of Zappos – Part 1 of 4
After interviewing Zappos CEO Tony Hsieh and seeing the company's HQ outside of Las Vegas, I knew I wanted to learn more about...
Saying “Bon Voyage” to Your Customers
As service professionals, we all understand the commitment and effort needed to acquire new and retain our existing customers. But what about the customer...
Interview with Doria Camaraza from American Express – Part 4 of 4
This is the fourth and final part of my interview with Doria Camaraza, the Senior Vice President and General Manager of Fort Lauderdale Service...
Interview with Doria Camaraza from American Express – Part 3 of 4
This is part three of a four part interview with Doria Camaraza, the Senior Vice President and General Manager of Fort Lauderdale Service Center...
Interview with Doria Camaraza from American Express – Part 2 of 4
This is part two of a four part interview with Doria Camaraza, the Senior Vice President and General Manager of Fort Lauderdale Service Center...
Interview with Doria Camaraza from American Express – Part 1 of 4
About two weeks ago, I interviewed Doria Camaraza, who is is the Senior Vice President and General Manager of Fort Lauderdale Service Center for...
Interview with John Falcone of Sennheiser
I met John Falcone, who is the President and CEO of Sennheiser Electronic Corporation, a month or two ago while I was in San...
Credit cards offer extra customer service perks
My new Nordstrom credit card came in the mail, and I was pleasantly surprised. Their rewards program provides 2 points for every dollar spent...