Doug Fleener
Doug Fleener
As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a retail and customer experience consultant, keynote speaker and a recognized expert worldwide.
17 question quiz to improve your leadership and coaching in 2017
Here’s a fun questionnaire to use with your leadership team to identify opportunities to grow as an OutFront Leader and Coach in 2017. 1. Do...
Post-holiday superstars
Pretty much everyone who works retail is a sales superstar right before and after the holidays. It's the nature of the last minute shopping...
Five tips for crushing your sales between now and Christmas
A survey by the International Council of Shopping Centers (ICSC) found that between now and Christmas Day, consumers will visit a shopping center an...
Three tips on how to be a great floor leader this holiday
I learned so much from the first manager I worked for. Maybe that's because he was always teaching. Funny how that works, isn't it? One thing...
Two pre-holiday training and development games for your staff
Training and development game #1: It all adds up! The difference between a good, a great, and an extraordinary holiday lies in how well your...
Motivating your staff to exceptional results
These are five ways an exceptional managers motivates his/her staff: 1. They take responsibility for the store's success and failure. Exceptional managers always have a...
Bridging employee potential
Maria, a full-timer in her early twenties, was a self-starter who made my life as a store manager much easier. What I loved most...
Creating a positive attitude chain reaction
Former Red Sox third baseman Wade Boggs once said, "A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is...
The future of specialty store leadership
As retail continues to evolve, the leaders who are responsible for performance and results must also grow and change. Here are four key points...
Be a better retail sales coach
Here are four tips on how to become a better retail sales coach. 1. Focus more on sales. That might sound obvious, but the fact...
For the staff: Substantially increase your average sale with this simple tip
I’m super excited to launch a brand new online training program called Beyond the Add-on. Details to come later this week. For now, you’ll...
Discover ideas to grow your sales and elevate your customer experience
Your employees are a tremendous source of information and insight. They can share how to deliver a better customer experience, or how to sell...
Create more sales with a GWP
This week’s post may or may not apply directly to your store/business. If not, I’ll be back next week with one that I’m sure...
2 for 1 Post: Purchase Intent and a St. Patrick’s Day Game
I have a two-for-one post for you this week. The first one is about the incredible opportunities within your store. The second is one...
Aggressively growing your sales
I’m really excited about my new Four Weeks to Becoming a Sales Growth Coach and Leader program, starting on March 17th. In today’s article...
A Sales Tip: Love Trumps Price
Here is a Keep It Successfully Simple sales tip you’ll want to share with your entire team. While it certainly applies to selling Valentine’s...
A Sales Tip: From no to know to yes
Here is a Keep It Successfully Simple sales tip you’ll want to share with your entire team. When I was in high school I worked...
Fueling the fire: Motivating your staff over the next week
One of my favorite analogies at this time of year is comparing the task of motivating and inspiring our teams to a fireman's job...
Easing the customer’s inconvenience
Almost all customer service training includes instructions for dealing with unhappy customers. These steps usually include the importance of listening without interruption and the...
Punch words to punch up your sales results
Years ago I worked with the most amazing salesperson. He had passion and energy that could win any customer over in just minutes. But...