Donna Peeples

3 Ways Brands Can Improve Customer Service By Embracing Change

Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact,...

Building Customer Loyalty Through Engaged Employees

Never underestimate the impact your employees have on your business. Yes, the value of an engaged, loyal customer is obvious. However, before you can...

Satisfaction is worthless, loyalty is priceless: 5 keys for loyal customers

Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations. Loyalty goes beyond satisfying needs or wants....

4 Technology Trends Improving Customer Experience in 2016

Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as...

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