Diana Maltseva

Building the AI-Powered Customer Experience Center of the Future

To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! Explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).

Customer service, easier done than said.

Zoho Desk is the industry's first context-aware help desk software. With powerful reporting features, intuitive UI, effective automations and integrations, you can transform your customer service and turn it into your competitive advantage. Try the award-winning software for free.

Execs In The Know - Customer Response Summit Marina del Rey

[09/10/2018] Experience the power of Leaders Learning From Leaders and get answers to your burning CX challenges and questions, from the brightest senior level executives in the industry. Speakers from Microsoft, LinkedIn, Upwork, Chick-fil-A and more! As well as an exclusive tour of the Porsche Experience Center Los Angeles.

CX Online Course Mastery for as little as $45 per month!

Big news coming from CX University: now offering affordable subscription plans for Customer and Patient Experience Online Courses. Pay per month, quarter, or year for convenient and comprehensive online professional development.

How to Drive CX ROI with a Connected Service Experience

Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.