Denyse Drummond-Dunn
Denyse is the Creator of the Quantum Customer Centricity (QC2™) Model. QC2™ is the New CX for organisations that want to find atomic steps that deliver quantum results, attracting, delighting & retaining more customers. Denyse is Nestle’s former Global Head of Consumer Excellence and has >30 yrs’ experience as a Speaker, Advisor and Author. She delivers inspiring keynotes, motivational talks and actionable training. Her global business consultancy, C3Centricity, has expertise in over 125 countries! Check her website and connect to discuss if she would be a great fit for your next event.
Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning...
Do you always need the market research studies you run? I am frustrated by marketers who run to conduct a survey whenever they have a...
How important is innovation in your organisation? You're missing out on revenue and growth if it is not one of your top three objectives! Innovation...
In the ever-changing landscape of business today, one factor remains timeless and invaluable: building customer trust and loyalty. Trust and loyalty are the cornerstones that...
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This...
In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite this awareness, many...
Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make repeat purchases,...
It's time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days,...
In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations...
Are you reading this article because you already give outstanding customer service? Or are you looking to empower your customer services to delight your...
If you haven’t already heard, AI is the key to winning customer loyalty today! At least that's my opinion; let me know what you...
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when adopted. I, therefore, thought it...
The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However,...
I'd like to start this post with a story about some great leaders I had the privilege to know and work with. As you...
Web design is a variable that changes as fast, if not faster than we can get our latest creation published! In just the past twelve...
One of the best ways I know to understand your customers is to watch and listen to them whenever you can. Customer observation is...
Did you know that the average tenure of a Head of Marketing position continues to fall, reaching just 41 months according to the latest Spencer...
What does it take to write a winning marketing plan? Every marketer writes a marketing or business plan each year don't they, so how...
Why do companies still try to cheat their customers? Is it because they think we won't notice? Or do they believe that there are...
<h3i remember reading an article in the Financial Times a few years ago, that challenged companies to search for a new style of marketer....