Home Authors Posts by Dennis Byron

Dennis Byron

Dennis Byron
IT Investment Research
Dennis Byron has more than 3 years experience researching and analyzing all areas of information technology (IT) and information-systems use. He has 15 years experience in market/product research for the Datapro Division of McGraw-Hill, and IDC. And another 15 years experience in market/product research/management for Bull SA and minicomputer market leader, Data General.

Enterprise Software Is Not Hot. Or Cool!

Dennis Byron -
Marc Benioff, chairman and CEO of salesforce.com (CRM) wrote an op-ed/blog post recently that is getting a lot of attention. It proves  that there...

RightNow Says Enterprise Software Nirvana Is Here Right Now

Dennis Byron -
The customer relationship management (CRM) software provider RightNow (RNOW), was born as a subscription-based application service provider (ASP) in 1995, then became an Internet-based...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink