Denis Pombriant

Contact management war revival

Two days in, September has been a busy month for contact managers. I haven't seen this much activity in years. On September 1, Sage...

CRM Predictions for 2009

The year we have just started looks to be at least as strange as the one just completed. For me the big tip-off is...

CRM and the Middle-Aged Simplifier

Harvard Business Publishing posted a very provocative blog entry by marketing guru John Quelch recently, you can read the whole thing here. Quelch's thesis...

Economy Should Give On-Demand a Boost

The economic troubles we are all now experiencing will serve as a boon to the on-demand market. It makes good sense that as...

Product Innovation Is Wired Into Apple’s DNA, and It Shows

Apple has been held up as the poster child of ease of use and high value customer experience, but how did that all happen?...

The On-Demand Economy

The world is beginning to run up against significant resource constraints — the amount of arable land, available energy, peak oil, climate change and...

The Night the System Played Santa: IT and the Front Office Create Magic for...

A long time ago, almost another lifetime it seems, I remember a customer describing his customers as the bottom of the food chain. That...

NetSuite One World

Last week NetSuite announced OneWorld, new technology that enables multi-national companies to manage their finances. If you are not a financial person, the...

Automating the Suggestion Box

Starbucks' new My Starbucks Idea customer-community-let-us-hear-from-you idea shows how hard it is to do the social marketing thing and it also shows how...

Make Your Company Easy To Do Business With

Make your company easier to do business with. That sounds simple doesn't it? Who would make their company harder to do business...

It’s Time for CRM Suites to Recognize the Customer

CRM has been a stable tool set for many years because the particular combination of sales, marketing, service and support is a "just right"...

Monetizing Streaming Media

One of the next things to look at in CRM might well be streaming media. Think about it. Sites like YouTube and...

It’s All About the Business Process Now

There was a short announcement on the wire that I thought worth paying attention to on Monday February 25, 2008 — today, as I...

Oracle’s Single-Tenant Solution

When life gives you lemons, you need to make lemonade. At least that's the conventional wisdom, right? Oracle's announcement of a Single...

Would You Buy Salesforce.com for $75?

I got wind of a rumor yesterday that went like this: Some high ranking people at Salesforce.com had approached Oracle to gauge Oracle's...

Danger and Opportunity in Social Media

I have been giving a lot of thought to the challenges of social networking/social media over the last few months. Actually, I have...

Like On-Demand, the Social Web May Have Unintended Consequences for Businesses

Unintended consequences can be both good and bad. At their best, they are the serendipitous things that once in a while make a CEO...

Communities Are the Real Story in Iowa and Your Business

At this point the results of the Iowa caucuses are reverberating around the punditsphere like the background radiation from the Big Bang. What...

It’s Not Very Sexy, But You’re Going to Hear a Lot About Governance, Risk...

Prediction for 2008: three letters and a new category. They are—cue the drum roll, please—G R, and C, also known to occasionally stand for...

The Winner of the Next Presidential Election Will Be On-Demand CRM

The coming year in the United States should be a lot of fun for software vendors, especially those in the on-demand or SaaS space,...

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