Deeksha Dadu

How Can A Cell Center Benefit Start-Up Ventures and Small Businesses?

As the owner of a start-up or small business, you and your team are constantly juggling multiple tasks. There are marketing strategies to devise, product development to consider and broken processes to streamline. Then, there is the relentless focus on getting new customers on...

Planning to Outsource Call Center Services? Evaluate Important Points before Outsourcing

In this digitally connected corporate world, no business can thrive successfully without active customers’ support. Customers prefer associating with such businesses which address their concerns promptly and stand strong on their expectations. However, many small businesses and start-ups are not in the position to...

Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image!

Let’s face it, poor customer care support service can cost a business a fortune! In fact, a recent report released by NewVoiceMedia shows that businesses in the United States lose over $75 billion every year due to poor customer relations! And that’s just scratching the…

Ways To Drive Inbound Call Center Performance

Being left оn hоld is uttеrlу fruѕtrаting. Every сuѕtоmеr thinkѕ thаt wау. Aссоrding tо a lаrgе ѕесtiоn оf thе сuѕtоmеrѕ, аmоng аll оthеr diѕарроintmеnt, staying оn hоld iѕ the lаrgеѕt griеvаnсе thеу hаvе about inbоund саll сеntеrѕ. But it is nоt аlwауѕ thе сuѕtоmеrѕ...

How to get the Multilingual Call Centre you always wanted

Many businesses see multilingual call centers as a valuable add-on. Yet, not every business is a giant and simply doesn't have the staff or the resources to get a multilingual call center set up and operational at a high standard. The main goal and...

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