Daniel Bakst

The Best Ways To Provide Customer Service Via Live Chat

There is a massive opportunity for brands operating within digital channels to optimize the way they communicate with and provide service to consumers online....

Are You Working With An OmniChannel Expert?

Customer relationships are the foundational building blocks of a high-performance organization. Brands that intentionally design their experience to ensure that each individual interaction ends...

Mystery-Mapping: Use Secret Shopping Programs To Craft Customer Journeys

Photo Credit: iStock Capturing accurate information about customer behavior can be a major differentiator between achieving growth or experiencing stagnation for brands in any industry....

Understanding The Impact Of Competitive Benchmarking Programs

Contextualizing your brand’s place amongst competitors is vital to creating a leading Customer Experience. Mystery shopping is a great way to capture an understanding...

Is Your Brand Monitoring Its Social Media Reputation?

photo credit: (istock) Capturing an accurate understanding of how customers perceive your brand can serve as an invaluable resource to improve your existing Customer Experience....

The Importance of Conveying a Modern Customer Experience

photo credit (istock) In the fashion world new styles are always popping up, supplanting the mainstays in a constantly evolving organic life cycle. To be...

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