David Rubinstein

Thinking about a Customer-Centric Strategy? “Open All Doors” to your Customer Service.

Creating a "Customer Centric Culture" has become a central goal in business strategy, and it relates to all industries. Everybody wants to be "Customer Centric" and are trying to figure out the best strategy, there are a lot of "Customer Centric" consulting firms and...

Customer Journey By Customer Expectations

When trying to look at customer journey lifecycle in e-commerce it would usually consist of Awareness, Consideration and Acquisition, with Awareness and Consideration being the "top the funnel" and acquisition is the "bottom of the funnel". Tagging customer services tickets for the customer journey, these...

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