David Rubinstein
David Rubinstein
Love everything about Customer Services and Customer Experience, with a decade of experience managing enterprise customer services and customer training operations, I've recently joined Reps AI as VP Global Customer Success & Product Strategy, developiong an AI solution for customer service reps to exceed customer expectations..
Thinking about a Customer-Centric Strategy? “Open All Doors” to your Customer Service.
Creating a "Customer Centric Culture" has become a central goal in business strategy, and it relates to all industries. Everybody wants to be "Customer...
Customer Journey By Customer Expectations
When trying to look at customer journey lifecycle in e-commerce it would usually consist of Awareness, Consideration and Acquisition, with Awareness and Consideration being...