David Camps
David Camps
Customer Service professional and passionate about related areas like customer experience, consumer psychology and organizational development.Founder of the client-experience project.
Redeem the Voucher!!: A customer service and experiential focus strategy
I want to explain a concept I call the voucher. A voucher it´s a document, with a certain value, that you can redeem...
Experiensumer: The new consumer profile
Many brands, and an entirely market are increasingly pointing out to a new consumer profile, the experiensumer. Characteristics of this profile are: - Sees consumption...
Employee Experience: The next battlefield?
Hi to all, So the first customer experience revolution has already tackled into marketers desks, c.e.o´s minds, and the like, but I think still the...
Are you creating expanded experiences?
As an aspiring experience engineer, I try to imagine how a typical consumer experience from any related market can get better. I do this...
From mono to multy-sensory experiences
One big challenge that I see in the customer experience field, is to create more multi-sensory experiences, from a design view. The average business...
A Customer Service Training tale
Three mans were asked about the purpose of their job, the three of them were performing in the service industry in different positions. One...
To all of you, serving to the world.
Dear Friends, I´m posting these in tribute to all the people who´s ever been involved in a customer service job, in any form. For all...
Values will get you Business!!
Having the right values and attitudes as part of an enterprise culture putted in place is a competitive advantage, I mean the more aligned...