David Rance, CEO of Round, is a former customer care director for a national telco. Round is a leader in capability management models and software tools that enable organizations to align at their chosen level of customer centricity.
In 1776, a momentous event occurred that shaped our modern world. I am not talking about the American Declaration of Independence, important, though, that...
As global telecoms prices tumble, churn has become the scourge of the entire mobile and fixed line industry. But instead of sponsoring and justifying...
A funeral home boasts: "We're dying to serve you!" A firework company calls itself the "world's largest." Marketing hype has infiltrated everything. Everyone now has...