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David Filwood

David Filwood
TeleSoft Systems
David Filwood is the founder and principal consultant of TeleSoft Systems, a call center improvement consultancy in Vancouver, B.C., that helps contact centers find, hire and train better employees. TeleSoft Systems is also the publisher of Service Personnel Appraisal Software (SPAS), a Suite of call center agent pre-employment screening tools.

How to Hire Better Call Center Agents

While most everyone can use a telephone - not everyone is cut out to work in a Call Center environment. Finding ways to hire...

How To Hire Better Call Center Agents–Every Time

Hiring the Wrong Call Center Agent is the Root Cause of most Contact Center Performance Issues, and it is a Significant Drain on your...

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