Darima Fotheringham
Darima Fotheringham
Darima Fotheringham is a Thought Leadership Program Manager at Center for Services Leadership (CSL), W.P. Carey School of Business, ASU. She manages and contributes to CSL blog that discusses topics in service research and practice and features posts from academic and business contributors.
Service Excellence: Creating Customer Experiences that Build Relationships. Interview with Dr. Ruth Bolton
https://centerforservicesleadership.files.wordpress.com/2016/07/serviceexcellenceinterview.mp3 Podcast Transcript This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P Carey School of…
Internet-of-Everything and the Future of Service
Two weeks ago I attended Frontiers in Service, (#frontiersinservice) a global conference on service research. This year, the conference was sponsored by IBM and a lot...
From Products to Services and Solutions. Embracing Customer Centricity in B2B
MP3: Profiting from services and solutions podcast Interview with Mary Jo Bitner and Stephen W. Brown, co-authors of the book “Profiting From Services and Solutions:...
Bruce Temkin on Service Innovation, New Trends and Challenges Faced by Service Companies.
Bruce Temkin, CCXP, is a Co-Founder & Chair of the Customer Experience Professionals Association and the Managing Partner of Temkin Group. He is widely viewed as a...
Can snooty staff of luxury stores boost sales? What research actually tells us.
New research by Darren Dahl, University of British Columbia, and Morgan Ward, Southern Methodist University, “Should the Devil Sell Prada? Retail Rejection Increases Aspiring...