Danya Rielly

The Secret to Selling More Gift Cards This Holiday Season

Who doesn’t love getting a gift card? Gift cards are convenient to give, people love to receive them, and they’re also on the top...

4 Ordinary Practices of Extraordinary Retail Sales Associates

Anyone who has worked in retail knows that there’s usually a wide spread between the top-performing salespeople and their less-successful colleagues. There are often...

How to Use Clienteling to Supercharge your Sales Associates

Think about the best shopping experiences you’ve ever had with retail sales associates. What did these individuals have in common? They were most likely...

Are your best salespeople sabotaging your business?

North American retailers have long been affected by a high rate of turnover, reaching as high as 65% for hourly store employees last year...

How to Get the Customer Experience Right When Things Go Wrong

Photo courtesy of Pixabay.com I had a great shopping experience this past weekend that didn’t involve making a purchase. In fact, I canceled my order....

Is it time to give your loyalty program an upgrade?

Over the past decade or two, my wallet, like many wallets worldwide, has slowly ballooned. Whereas in the nineties, I might have had a...

How to Sell More to (and Through) your Top Customers

For many retailers, as with businesses in a number of other industries, a disproportionately large amount of revenues comes from a small number of...

Should online and physical stores sell at the same price?

When I was stocking up on baby gear, awaiting the arrival of my daughter, I was comparing prices online one day for a set...

Why Educating your Customers Should be a Top Priority for Retailers

Customer experience is on everyone’s minds these days. In the world of retail, customer experience has become a more important success factor than ever...

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