Danya Rielly is the Digital Marketing Manager at Mi9 Retail. She writes about shopper behavior, customer experience, retail technology, and other trends affecting the retail industry.
Anyone who has worked in retail knows that there’s usually a wide spread between the top-performing salespeople and their less-successful colleagues. There are often...
Think about the best shopping experiences you’ve ever had with retail sales associates. What did these individuals have in common? They were most likely...
Photo courtesy of Pixabay.com I had a great shopping experience this past weekend that didn’t involve making a purchase. In fact, I canceled my order....
Customer experience is on everyone’s minds these days. In the world of retail, customer experience has become a more important success factor than ever...