Steve Pappas

When CX Crosses Paths with Personalization: 3 Imperatives for 2020

Source: Sophelle Today’s hot trend with customer-facing solutions are the technologies that allow for personalization, even to the point of eclipsing the concept of customer experience (CX). But it’s not a matter of focusing on one versus the other. Personalization is a means to an...

Gig Economy Disruptors Help Fill the White Space in Industries

The California bill aimed at protecting gig economy workers might be counterproductive because it would reclassify them as employees or actually limit them their ability to work. As state or national laws evolve regarding gig economy work, it’s important to understand the new nature...

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