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Sophia Wright

Sophia Wright
Sophia Wright is a writer and researcher for Customer Service Guru, having worked in the consumer marketing profession as a Customer Relations manager and consultant for the last seven years. Her knowledge and expertise have led to her having articles published on several major leading customer care and consumer industry blogs, as well as in a handful of up and coming trade magazines. When it comes to consumerism, Sophia is compelled by new and pioneering marketing techniques that put customers at the heart of success and growth. She values platforms for discussion regarding the satisfaction

Caring for your customers as the world comes to post-COVID new normal

When the coronavirus pandemic first arrived, many people, including business owners, wondered how life would ever return to normal, especially as it became clear...

Re-building consumer confidence as COVID-19 hits retailers worldwide

Lockdown has eased in various parts of the world in an effort to facilitate economic stability. Many shops, salons, cinemas, restaurants and various small...

The importance of supplying equipment to staff working remotely

COVID-19 has facilitated a huge global remote working experiment the likes of which has never been seen in socioeconomic history. With little time to...

How staff productivity and morale can help SMEs during the Covid-19 crisis

The Covid-19 pandemic is not only one of the biggest threats to public safety since World War II; it has also created one of...

The 4 Hottest Mobile Payment Systems Around Right Now

Since the dawn of the mobile wallet in 2011, there’s been somewhat of a rush from networks and manufacturers to make paying with our...

Great Customer Service Starts in the Staff Room

Internal customer service, or servicing those who service your customers is vital to any business progressing, properly functioning, and continuing to establish a patter...

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