Nate Brown
Nate Brown
Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Chief Experience Officer for Officium Labs.
Creating Quality Customer Service Interactions With DiSC
Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to...
Speaking The Language Of CX Value
How to foster a customer-centric mindset in a dollars-driven reality. For six years, I’d held a Customer Service job with essentially one objective: make everyone...
The Contact Center – Company Farm Team?
Most of us can agree that losing top talent outside the organization is something we should work to prevent. However, something leaders don’t talk...
The Key to Great Customer Service: Collaboration
When it comes to creating an exceptional service culture, nothing is more important than a team's ability to collaborate well. Both the agent and...
Gamification in the Service Center
How to creatively motivate and retain employees in your support environment Originally posted on ICMI Blog Page, April 9th 2015 - http://ubm.io/1Ne3bix At times I wish...
Communicate Better with Your Customers
* As originally published to the Communicate Better Blog on December 11, 2014 When it comes to building relationships with key customers, our ability to...
High Altitude CX
Encouragement and practical wisdom for those ascending the mountain to better customer service. If you’ve never been to Mount LeConte in the Great Smoky Mountains,...
Cultivating Fantastic Customer Experiences
Originally posted on www.communicatebetterblog.com, August 15, 2014 I regret to announce my retirement from recreational gardening. It is a sad decision, considering my fledgling...
The Two Factor Theory and Customer Service
Originally posted on CustomerCentricSupport.com, August 5th, 2014 Co-written by Ben Patient and Nate Brown In the late 1950’s, Frederick Herzberg introduced his research that has…
Survival Mode Kills You (And Your Team)
“The strong survive, but the courageous triumph.” - Michael Scott, The Warlock Have you settled...
The Customer-Centric Ambassador Program
Maintaining a customer-centric focus should be a priority for every group in your organization. A simple concept in theory, but as soon as the...
Customer Service, Kayaks, and the Tennessee Wildlife Resources Agency
A lake-side lesson in credibility. Co-written by Jim Quiggins and Nate Brown “The unspoken.” It’s not only a feature of awkward prayer gatherings, but it...
Customer Centric Lessons from “Divergent”
While it may not carry quite the same professional relevance as the DiSC test, the personality factions from Veronica Roth’s “Divergent” are a fascinating...
The Top Six Lessons from Six Years of Service
A jump start for those new to the Customer Service industry. Congratulations on winning your role in customer service! As someone celebrating six years in...
Customer Delight vs. Customer Effort – Find The Perfect Balance!
https://www.youtube.com/watch?v=u6jusXI2--g&feature=youtu.be There are two camps forming. Both are waving the customer experience flag with great conviction. Thousands of support leaders are choosing sides...