Peter Psichogios
Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
Service is Our Busin#ss
If you saw this sign, would you bring your car in for service? I was recently on a conference call, and was asked pretty much...
It’s Not Hocus Pocus. It’s Customer Focus!
Have you ever been to a magic show where the illusionist does something and you say, "Oh my gosh! I wish I knew how...
How Do You Create Exceptional Employee and Customer Experiences?
You should take every opportunity you can to review customer success stories in staff meetings and team meetings. By celebrating your customer successes it...
The Importance of Continual Learning
I have previously written about the importance of life long learning. I have also talked and written about the significant changes that robotics and computer...
Hassle Free
Service is complicated, however, it is also pretty simple. Universally,customers pretty much want the same thing; fast, friendly, hassle free service. The best companies, those…
Your Personal Success Hinges on What You Recognize and Acknowledge!
I believe that recognition and acknowledgement play a huge role in employee engagement, and thus your customer experiences. I had the opportunity to work with...
Exceptionally Right The Second Time
The organizations that are known for their legendary service are great when it comes to service recovery. Remember, service recovery means that you need to...
Your Employees and Customers Know the Difference!
Do you think your employees and your customers know the difference between a good experience and a bad one? Do you think that the cumulative...
Engagement is All About Discretionary Energy!
Employee engagement is both the rational and the emotional connection an employee has to your organization, combined with their willingness to give their discretionary...
Service Is A Contact Sport!
You can not understand the service game until you realize that… What your customers believe about you and your organization can never be better or...
As Customers Should We Just Lower Our Expectations?
In service experiences, expectations almost always dictate the outcome. Before you conceptually agree or disagree with the above statement, I would like you to suspend...
You Won’t Believe What Happens Next
Now the Ding Ding Ding has come to a stop and flight attendant Al has left the cabin. The tension in the air was palatable.…
On My Way to the Customer Experience Conference I Had the Most Surreal “Customer Experience”
This story is so unbelievable I have brought in third party unedited material that I will commentate on. As you may know by now, I...
Are You Caught in the BS Trap?
Yes, the Behavioral Science trap! Are you? I bet you are! People all over the world are still trying to make their employees happy. We…