Peter Psichogios
Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
After Interacting With You, What Will Your Customers Say?
You might say, “I don’t have a customer.” Every time I hear someone say, “I don’t have a customer,” I always say half in jest,...
Does Your Organization Have A Leaky Bucket?
I am sure by now we all have heard the old axiom that it is five times more expensive to go find a new...
Complaint or Opportunity? (Infographic)
I was working with Dr. Ken Blanchard during a collaboration with Dr. Norman Vincent Peale on The Power of Ethical Management, I learned a...
I APPRECIATE The Difference Between Human Resources and Human Remains
Before your employees or you get too intoxicated from all the appreciation, I think we should ask ourselves why we need a day called...
Internal Service Cooperation Is How You Win!
Every person inside your organization can and does impact the customer experience. To create exceptional customer experiences requires that you first have great internal service...
Service Anniversary Controversy
As I expected, I received some emotionally charged responses to yesterday’s comments about the old school thinking around creating loyalty. I always think it is...
How Do You Create Loyalty?
Unfortunately, there are a lot of organizations and even more HR weenies who think you create loyalty by celebrating somebody still being able to...
Why Don’t You Go Against the Grain?
As many of you are aware, I recently had the opportunity to visit and tour the company Sam Walton founded. I also had the opportunity...
In Service The Little Things Are The Important Things
Answer me one question please. After interacting with you how do your customers feel? OK two questions. How do you know? Check out the infographic…
I Do Not Want More Stuff. I Want Service!
Companies make the mistake of adding services (stuff) in an attempt to improve their service. Most organizations and the people in them don’t know the...
Enable, Energize And Then Engage
I have been writing, tweeting and pinning about the difference between human resource officers and human remains officers. One of the key differences between an...
These Two Service Experiences Could Not Have Been More Different!
You might not believe it unless you saw the amazing contrast in these service experiences between two retailers who sell almost identical goods and...
Are You in Human Resources or Human Remains Infographic
The truth of it is people don’t want to be engaged unless someone is on their knee proposing. What my experience, our layered learning programs...
Commit to Your Service Experience Like an Olympic Athlete
It takes commitment and continuous experience improvement to create differentiated experiences and loyal customers. If you want to be better than anybody else it takes...
Enable to Grow
I have been engaged in some emotionally charged debates in HR and OD communities regarding the importance of enablement and energy as it relates...
Are You Valuable and Memorable to Your Customers?
As I have written about, pretty soon all of us will be in danger of being replaced by an app, a computer, a bot...
Engagement is for Couples. Enablement is for Companies.
Republished with author permission from original post.
Engagement Without Enablement and Energy is Worthless! Energized, Enabled and Engaged Employees are Priceless!
I could literally cite dozens of recent research studies around the hundreds of millions of dollars of time energy and money that has been...
Positive Stories Start From the Inside
Yesterday in my quick note I wrote about the importance of creating positive stories. The reason I shared the quick note is because of the...
The Effective Executive Owns Their Decisions
Yesterday, I wrote about the importance of developing dissension to create good decisions. As we all know, making a good decision and implementing that decision...