Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
If you missed the reason why The Cosmopolitan lost two customers for life, please click here before reading about how bad they suck at...
My wife and I’s favorite hotel in Las Vegas used to be The Cosmopolitan. We were there when the place opened for New Years Eve...
Imagine a guest is coming over to your home this holiday season for dinner. What do virtually all of us do before they arrive? Obviously…
Companies spend billions of dollars every year on new products. Almost each and every one of these new products are quickly copied, reverse engineered, replicated...
Externally, the stories told about you pretty much sum up your brand. I do not care how many millions you spend on advertising or how...
Although the principle is noble in customer service when trying to create a personalized, authentic, hassle-free experience, the golden rule of “treat others how...
Think about what you want as a customer. Do you want to go to the front of the line? Or wait in the queue? Do…
It is important enough to ask it again. Who is your customer? When I sit in board rooms or executive suites and ask the same…
I think when people wake up in the morning and they are preparing to come into your place of business, given the option, they...
A lot of people, in fact most people, talk about the importance of the golden rule. The golden rule being, “Treat the customer as you...
Air Canada Rouge is the most incompetent airline. Here is a list of reasons every customer should be wary: -They inconvenienced me because I had...
So me, my business colleague and another abused Air Canada passenger are waiting in baggage claim as every other passenger on our flight leaves...
A carry on piece of luggage is not a carry on when you are flying the airline Air Canada Rouge. I woke up and it...
If you stop and think about it, it is quite easy to see why personalization = profit. Do you want to feel like a number,...
As I have written, ranted and raved about repeatedly, I believe that in today’s personalization economy, people crave personalized, authentic and hassle free interactions. As...
Before I talk about the importance of personalizing performance and sales incentives, I would like to stress the importance of recognizing and providing incentives...
A lot of people for a very long time have been writing about the importance of service recovery. Obviously, recovering when you haven’t delivered to...
It’s true. Humor and a little show biz can go a long way to creating a differentiated customer experience and enhanced loyalty. Let me give…
When I ask this question in person, whether it be in a board room or talking with a front line associate, I almost always...
I talk with senior executives from all types of organizations all over the world on a regular basis. One of the biggest complaints and challenges...