Colin Shaw
Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.
In an Increasingly MAD World, Here Are 5 Rules for Managing Uncertainty
The world is crazy. There’s a war in Ukraine. The UK has a cost-of-living crisis as energy prices are rising, and loads of people are…
Learn How to Make Influence Your New Superpower Today!
Change is hard. So, when you have to make changes in your organization, you face many challenges. However, we have a secret superpower you can…
Despite All My Hard Work, My Key Performance Indicators Are Not Moving! Why?
We’ve got a pickle. I love a pickle. Tonya Dunn, an insurance professional, wants to know why her Customer Experience efforts aren’t moving the numbers.…
Incredible! Why So Many Organizations Are Missing This Massive Opportunity!
This newsletter issue is the second of a series based on a podcast we did with Beyond Philosophy’s own Zhecho Dobrev (@ZhechoDobrev), author of The Big Miss: How…
Memory Mini Series Part 3: How Memories Can Be Altered and Why We Forget Things
Memory is one of my favorite topics in the behavioral sciences, so we did a podcast series on them. This newsletter is the last of…
Memory Mini Series Part 2: Loyalty is a Function of Memory. This is How Memories are Built.
This newsletter is the second in a 3 part series related to one of my favorite topics in my continuing mini-series on memory. Last time,…
The Big Miss: How Organizations Overlook the Value of Emotions
The Big Miss: How Organizations Overlook the Value of Emotions We all had different ways of coping with the lockdown. Some started knitting or scrapbooking.…
5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
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The Myth Of Experience
We’ve all had experiences where we can anticipate what’s coming. So, today we are going to talk about intuition. But you knew that already, didn’t…
The Future Today! How to Build a Proactive Experience to Gain Growth and Save Costs!
On the Apple phone the other day, it suggested widgets to me of apps I might want to use. The phone notices that I want…
The World Is Going Crazy
I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it...
AI Is Just Opinions Written In Code
Artificial Intelligence (AI) is such a promising technology. It’s so exciting that I worry a little that people treat it like magic. However, it could…
The Implication of the Long Tail in Today’s Environment
Netflix has a great show called “The OA,” but you shouldn’t watch it. You will wish you hadn’t if you ignore me and queue it up. This…
As Brick & Mortar Retail Bounces Back Where Does The Future Lie?
The Future of Brick and Mortar One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with…
Breakthrough Thinking: Why Do We Believe Things That Are Not True
That Apple is an exceptional brand is an idea I hold near and dear to my heart, and I cannot be convinced my beloved technology…
5 Rules for Effective Customer Research That Make A Difference
It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That’s too...
Why Too Many Organizations Do Not Take Customer Complaints Seriously
As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for…
Is The Move to Self-Service Better For Your Organization Or The Customer?
Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why…
Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think
How do you know if someone trusts you? Is it what they share with you? How do they spend their time with you? Is it…
Subscription Model? Is This Really The Best Approach for Me?
We are in a bit of a subscription economy. You can subscribe to almost anything, anytime, anywhere. So today, I want to talk about the…