Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.
Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. This hidden impact kicks in...
Listen to the podcast: I am excited. My wife and I are going on a cruise to India. It’s a big splurge for us, and...
Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea...
Listen to the podcast: Let’s begin this week’s issue with a test. I am going to share a British idiom, and you are going to...
Listen to the podcast: Customer research is an essential part of managing their experiences to foster customer loyalty. However, many firms look at customer research...
You might recall how I like to say, “None of us are as clever as all of us.” Recently I decided that I would...
I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I...
It’s that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to look back upon what has...
This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead (
[email protected]) recently…
I’m obsessed with AI at the moment. Luckily, the rest of the world seems to be, also. One area that will feel the influence...
In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming...
I love the phrase, “None of us are as clever as all of us.” But a phrase is little more than words unless there...
One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was...
Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No.…
One of our listeners, John, is in a pickle. He is starting a new business, but that isn’t the problem, although I am sure...
We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass...
Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn’t just being cool; he used them...
A listener, Irene Beard, is starting her own company. She’s always believed in a strong brand, but how can she plan what people take...
I want to let you into a little secret. I’ve learned to ask customers a question over the years. Ready to know what it...
Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation. He...