Lynn Hunsaker

Mastery of Customer Experience at your fingertips with CX University’s online courses. Earn your certification as a Customer Experience Specialist (CXS)™ or get college credits to stand out and advance your career.

B-to-B Customer Experience Summit

[Sep 26-28, San Antonio] The only event focused on the latest and best CX strategies for B-to-B companies. Features powerful keynote addresses, engaging workshops, and valuable networking aimed at driving business success through customer insights and intelligence. Attendees will also receive two special reports focused on research and best practices for CX leadership. Register with the discount code “CustomerThink” to get the lowest available price.

CX Playbook Partner Sponsorship Program

A first-of-its kind marketing program for the CX industry, the new CX Playbook Partner Sponsorship Program incorporates five key marketing elements. The program is designed to produce qualified leads all year long – but costs less than entry-level sponsorship of a single CX event. Limited charter sponsorships are available.

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Lynn Hunsaker

The Art of Listening: A Key to Customer-Centricity

What’s Your Customer Experience Value Quotient?

Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon

Re-work Your View of Customers for Successful Innovation

Customer Experience Research and Customer Outcomes

Customer Experience Innovation Involves Everyone

Why Internal Branding is Central to Customer Experience Management

5 Keys to Employee Engagement for Customer Experience

Improve Customer Experience: Actions Speak Louder Than Words

Missing! Systems Thinking for Customer Experience Business Results

Driving Sustained Customer Experience Improvement: Four Metrics Tips

Measure Customer Value the Customer’s Way

Customer Service: “Wow'” Versus “Ow”

Is Your Focus Lagging?

Customer Experience: How Do Your Customers Define It?

Are Customer Programs Giving or Getting?

Customer Satisfaction Cliffhangers: Don’t Leave People Who Give You Feedback Hanging

Stepping Into Your Customers’ Shoes

Ethnocentric Customer-Centricity

CEM’s Weakest Link: 3 Tips for Managing Brand Value