Clarence Foster

The critical role of mobile connectivity in CX

Ensuring that employees can respond to customers quickly was a much easier task when employees primarily worked inside the protected confines of the corporate network perimeter. But now, with the majority of workers regularly working beyond the corporate network and on mobile networks (which...

6 Steps to Earn an Outstanding Net Promoter Score

A key business metric for any company is how willing customers are to recommend your product or service to others. One of the easiest ways to measure this is through a Net Promoter Score® (NPS). An NPS is an index that ranges from -100...

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