Claire Sporton

From Inspiration to Action: Transforming CX through Viral Change

Claire Sporton -
To be successful in the age of the consumer, businesses must declare a commitment to customer-centricity. Organizations have done so in a variety of...

Follow the Path to VoC Maturity

Claire Sporton -
Building a solid Voice of the Customer (VoC) program is a critical component in any company’s mission to deliver enhanced...

The What, Where and Why of VoC Insight

Claire Sporton -
Voice of the Customer (VoC) programs generate huge amounts of information — unstructured and structured, quantitative and qualitative. Amidst this volume of "big data"...

Powering and Praising the People Behind Successful VoC Programs

Claire Sporton -
Technology does not power Voice of the Customer (VoC) programs. Rather, these programs are powered by people who use technology to resolve business issues....

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MarketPlace

Free Trial: NPS® Software

Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.

Transforming B2B Customer Experience: Five Steps to CX Leadership

[April 26, Webinar] Why are there so few CX success stories? Get the stunning results of Topline’s new research about what really differentiates CX leaders from laggards, including five steps that will enable you to unleash the full potential of CX in your business.

The First Global Conference on Creating Value

[May 23-24; UK] Creating Value is getting attention from business, society, government and academics as it impacts ourselves, customers, stakeholders, and sustainability. Steve Vargo, Stuart Hart, Irene Ng, Christian Gronroos, and Fujitsu Japan, Sanofi, Hughes, will speak. A networking platform between business and academics for Value Creation.

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