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Carol Kline

Carol Kline
As Chief Information Officer, Carol Kline is responsible for driving TeleTech's IT strategy and operations, including the launch of the company's next generation of technology innovation. Kline has more than 2 years of experience in managing dynamic technology environments and global operations teams. Her cross-departmental expertise, teambuilding skills, and global leadership capabilities enable her to galvanize TeleTech knowledge workers from around the world to develop new, innovative technology tools that are readily available to the company's Global 1 client base.

Multichannel Strategies in a Social World

The recent introduction of online social networks has arguably become the most disruptive and opportunistic new business practice of this decade. Today's online channels...

2010 Technology Trends in the BPO World

In 2010, corporations will continue to streamline costs, and often that means pursuing technological advances that improve productivity. However, with the proliferation of multiple...

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