Christopher Carfi
Ant's Eye View
Social Business strategist advising clients such as Google, HP, Cisco, P&G and others.
Mary Meeker and Matt Murphy share their trendspotting for mobile for 2011. Required viewing. Top 10 Mobile Internet Trends (Feb 2011) View more presentations from…
Some interesting data from Pew. Note that we're not just consumers, but creators thanks to mobile, as evidenced by the photo / video /...
Ok, so do this. Go to http://facebook.com and do a search for "JC Penney." Go to the #1 result. It's a page here. Now go…
Two things to read on the "how social media intersects with sales" front today. 1) "How Social Media Are Ruining Your Lead Qualification Strategy."...
Emotional, awe-inspiring stories are more likely to be shared online, says John Tierney of the New York Times. In his column Will You Be E-mailing…
Wow. AT&T customer Giorgio G. sent two inquiries to AT&T's CEO Randall Stephenson, and received a threat of a Cease and Desist letter for...
Some great thinking by Paul Greenberg. The lede: Customer Ownership: Relationship? Conversation? Simply Put. SCRM is not VRM. Simple Being the Operative Principle This is…
A nice presentation by my buddy Paul Greenberg, giving a solid overview of the state of the market. Worth a look. Original is here .
Historically, customers had to dial in to call centers or go to vendor websites (or to the vendor's physical location itself) for service and support.…
I'm torn. It would be so easy to pontificate a "right" answer, but, pragmatically, I know there isn't one. After finishing a re-read of Clay…
"Some corporations will attempt to maximize the business value of each individual worker, stripping out all the extraneous human factors. Chinese walls will be erected...
Is "fatal flaw" too strong a term? Maybe. Then again, maybe not. First off, what is Google Buzz? It's Google's new shot-across-the-bow to Facebook and...
Just tripped across a great turn of phrase from Peppers and Rogers: "Transaction Myopia." Good stuff, and worth checking out. (Via CRMAdvocate) The key...
Morgan Stanley's uber-analyst Mary Meeker recently published her 671(!) page report on the state (and future) of the mobile internet. Of her eight "key...
You think I'd learn. I'd been scheduled to go on an embark aboard the USS Stennis this week, on a trip similar to this...
Social media, or perhaps we should call it "social business," is a sea change that will affect every aspect of the organization. Nowhere is...
Originally posted at http://supernovahub.com. By the way, if you're not currently following @supernovahub on Twitter you're totally missing out. AT SUPERNOVA 2009, Chris Anderson (Wired,...
On the subject of frequent flier miles, Gary says: "Miles are evil. They create apathy on the end of the service provider." The he asks…
Had a blast chatting with danah boyd this morning on this week's SupernovaHub Network Age Briefing (disclosure: Supernova is a client). The link above...
Social networking was big in 2006. Really big. Really, really big. MySpace has more than 50 million members. Google bought YouTube, a video-sharing site...