Christina Luttrell

New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer...

The widespread adoption of mobile has changed the way consumers interact with and perceive the world. It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. For businesses, this presents both challenges and opportunities, particularly around identity...

Annual Fraud Report Shows Friction in the Customer Experience is the New #1 Fraud...

While fraud prevention may seem like something that happens behind the scenes, a recent report states it can have a serious and rising impact on the customer experience. The Sixth Annual Fraud Report by IDology details trends in fraud prevention and sheds light on the...

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