Christina Luttrell
Christina Luttrell
Christina Luttrell is the chief executive officer for GBG Americas, comprised of Acuant (https://www.acuant.com/) and IDology (https://www.idology.com/), the premier identity verification, regulatory compliance and fraud prevention provider for all industries to establish trusted digital identities.
How to Meet Consumer Demand for Secure and Convenient, Digital Experiences
With a flood of digital adoption in recent years, businesses face unrelenting pressure to deliver onboarding experiences that build trust. The recently published fifth...
5 Best Practices for Effective Digital Identity Verification While Delivering a Seamless Customer Experience
Attacks on the financial sector have increased steadily for two decades, and the volume of reported attempts surged during the pandemic. This was especially...
How Fintechs Can Protect Customers’ Data Privacy During Onboarding
Approximately 149 million Americans don’t think companies do enough to safeguard their information. Overcoming this consumer skepticism with a secure and consent-based data collection...
The Complexities of Building Customer Loyalty Amid Pandemic-Induced Surges in Fraud
With COVID-19 came unexpected changes to consumer behavior as millions of Americans, many for the first time, migrated to digital services. According to recent...
Black Swan? The COVID-19 Effect on Identity, Fraud and Customer Onboarding
If you’re unfamiliar with the term “black swan,” it’s defined by Investopedia as an extremely rare event with severe consequences. While there is some...
New Report: Annual Consumer Digital Identity Study Reveals Key Trends and Consumer Expectations as Digital Engagement Intensifies
Our team recently shared the results of our Annual Consumer Digital Identity Study. For the third year in a row, we’ve surveyed a panel...
Identity Verification and Fraud Prevention in 2020: Closing the Trust Gap
As we enter the third decade of the 21st century, it’s becoming increasingly apparent that fraud and identity theft are not going anywhere. Fraudsters...
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities
The widespread adoption of mobile has changed the way consumers interact with and perceive the world. It’s also impacted consumer expectations, raising the bar...
Annual Fraud Report Shows Friction in the Customer Experience is the New #1 Fraud Concern for Companies in 2019
While fraud prevention may seem like something that happens behind the scenes, a recent report states it can have a serious and rising impact...