Chris Petersen

What’s changing retail – Strategic distributor collaboration

By Chris Petersen and Adam Simon   Image Credit: Context Distributors have been part of the traditional supply chain for decades. They were often called the...

Alibaba one-ups Amazon by building a mall for retailers!

Westerns forget to look east and the rise of Alibaba and its innovation In our last post, we discussed the Amazon purchase of one the...

Ultimate Irony – Amazon building warehouse at former US Mall

Image Credit: Seph Lawless In the United States, there has been considerable analysis and discussion about Amazon's acquisition of Whole Foods. While that is an...

Subscriptions are literally sucking the life out of stores

3 Keys for retailer survival in the rising "Subscription Consumption" I met my best friend Mike about ten years ago. He did not own a...

Is Walmart failing fast enough to blunt Amazon’s onslaught?

True innovation means willingness to take the risks to fail faster Image Credit: Pixabay.com It hard to open any news source and not see Amazon in...

Forget the 4Ps … 4Cs are not enough … The new 4Es of Retail

Traditional retail has transformed from product centric to people based There has been much discussion about the changing face of retail. Omnichannel has literally become...

Can any traditional retailer survive the “Battle of the Bots”?

Going up against Amazon is like taking a knife to a light saber battle Image Credit: Pixabay.com It's hard to escape the news regarding the digital...

Which is more expensive – Omnichannel or retail stores?

Retailing is in desperate need of new metrics – "Cost to sell through" JuralMin, Pixabay.com By Chris H. Petersen Omnichannel is all the rage and a still...

Last Mile – The amazing race to solve the delivery dilemma

Omnichannel drives new expectations that every retailer must address Image Credit: Naypong While the consumer has voted that omnichannel is their new normal for how to...

5 Top Themes for Future Retail Success – TCG Retail Summit

Source: TCG Retail Summit By Chris. H. Petersen I was honored to have the opportunity to speak at the TCG Retail Summit 2017 held in Berlin...

5 Key distributor opportunities in an omnichannel world

Golden opportunities for distributors in the "last mile" of omni-retail Image Credit: Stuart Miles For today's consumers, omnichannel is their "new normal". They now shop and...

Retail Wars – Is Amazon the death star or rebel alliance?

Ignoring the Clash of the Titans is a recipe for "death by mediocrity" Image Credit: Pixabay There was a host of recent announcements that foretell the...

5 Things retailers can learn from booking a “smart” cruise!

The future of customer experience is on that cruise ship in the harbor At CES, there was a lot of continued hype about "smart" homes...

5 Key success factors for “omnichannel as the new normal”

Assorting the hottest products is not enough to win today's consumers Image Credit: Jk1991 It's been several years since I've attended CES (Consumer Electronics Show). At...

A perfect storm for delivery disaster this holiday season

The growth of omnichannel is exceeding holiday delivery capacity Image Credit: Renjith Krishnan This year's holidays fall in such a way to create a "perfect storm"...

Online assortments – Long tail, curation or castration?

Omnichannel creates new dilemmas and decisions for retailers Image Credit: Stuart Miles Omnichannel has arrived as the "new normal" for consumers. That does not mean that...

Is Omnichannel dead? 5 Factors driving retail transformation

Retailing has already crossed the omnichannel tipping point By Chris H. Petersen Last week I had the opportunity to address the RVCF Annual Fall Conference. The...

7 Critical questions traditional retailer metrics can’t answer

Traditional metrics of sales and share are not enough for omnichannel Image Credit: patrisyu At the most basic level, retail is a simple business about selling...

One of the greatest misses in omnichannel retailing today …

If retailers want to engage, they need more than products, pics & price Image Credit: Twobee The operative word associated with customer experience in retail is...

5 Ways to optimize customer experience in store and online

Consumers want online to be more like stores … and vice versa! Image Credit: Nenetus In perusing the headlines on CX (Customer Experience), there are...

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