Chris Bauserman

How to Create a Digital-First Omnichannel Agent Experience

The text of this article originally appeared on ICMI. In our digital era, it seems each day brings a new way to connect and communicate....

3 Ways Agents Can Add The Human Touch to Digital Experiences

The text of this article originally appeared on ICMI. The shift from traditional call centers to modern omnichannel contact centers can feel as different for...

Break the Catch 22: 3 Tips to Delight Customers and Avoid Detractors

The text of this article originally appeared on ICMI. Social media has a tremendous power to create legions of brand advocates or destroy all good...

New Posts