Chip Bell
Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.
Protecting the Good Stuff
"Matt, give a $10-12 Merlot with an attractive label." The request came from the customer in front of me at my favorite adult...
Serving in the Dark
How do you create a partner-like relationship with customers whose faces you never see? There have always been a host of service providers...
What is The Future of Customer Service?
What is the future of customer service? One recent author claimed that the best service is no service. That might become truer...
The New Secret Behind the Old New City Market
Whatever happened to Lee Roy Clark? Mr. Clark ran the New City Market in my rural South Georgia hometown all of my childhood....
Taking Service Out of Customer Service
It followed a keynote at a conference of Fortune 100 CIOs. This type of high-level audience always enjoys Q&A. One senior leader of one...
If Service Were a Christmas Ornament
Sooner or later it happens if you decorate enough Christmas trees over a long enough time. At some point you discover that almost...
A Great Customer Experience Starts with Service Air
No season announces its arrival as loudly as the winter holiday. Drive down the neighborhood streets at night and you witness an array...
Compassionate Control is Still Control
Watership Down is Richard Adams' best-selling novel about a group of wild rabbits forced to abandon their warren and travel across England in search...
Let Your Customers “Count Cows”
"Counting cows" was a backseat game parents used years ago in rural areas to quell the endless "Are we there yet?" queries from their...
Are You Smart or a Genius?
There is really big difference between genius and smart. I traded in my flip phone and Blackberry for a brand spanking new Iphone...
Hitting the Culture Change Wall
Culture change is fun! It always starts with lots of exciting meetings, colorful new posters, really cool buttons to wear, and even new...
If Service Were a Hymn — Four Tenets for Delivering Remarkable Customer Service
Hymn singing is a ritual in just about every religion on the planet. Some hymns are chants, some are melodious songs, and some are...
You Don’t Know Jack…or Do You?
I love Jack Daniel's whiskey! I don't just like Jack Daniel's whiskey, I love it! Now, I'll be completely honest with you....
The Music is Not in the Guitar
"The music is not in the guitar" are lines from an extraordinary new book called Life is Good by Jake and Rocket (aka, Bert...
The Hazards of Indifferent Service
I fired my insurance agent this week…and hired a new one! The old insurance agent did absolutely nothing bad and his office clerk...
How to Create a Service Edge
Edge. The word comes with a lot of muscle. We use the word synonymously with "advantage." It can imply the blade is "sharp." It...
Service as an Expression of Grace
"Thank you for being my customers," the shop owner said to a group of prospects who seemed to be loitering in his small mall-based...
Creating “Freestyle” Customer Service Experiences
It made business headlines this past summer. The most popular brand in the world focused on the experience, not just their long-famous product. Coca-Cola...
Compassionate Control is Still Control
Watership Down is Richard Adams' best-selling novel about a group of wild rabbits forced to abandon their warren and travel across England in search...
Why Your Affinity Program Might Be Falling Short
"How are you doing on customer loyalty?" we asked the CEO. "Great," he told us, "our new loyalty program is really having an impact!"...