Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.
There is no one on the planet smarter than an eager beaver just back from a best practices conference. When my dad encountered...
The new billboard proclaimed the El Casa de Adjetivo on 2nd Street as having the best Mexican food in the area. We had...
Lifetime warranties are a common feature in the product world. These covenants essentially say "we guarantee that the object you bought will work...
Some of us are still reeling from the political season of hyperbole. For months we listened to the scream of the media and...
Loss leaders are those marked-down-below-wholesale-cost items designed to lead you into the store. For example, if milk is normally $4 a half-gallon and...
On January 28, 1986, the world watched in horror as the Space Shuttle Challenger broke apart 73 seconds into its flight, leading to the...
It was a tragedy of errors! My cousin's daughter underwent major surgery for a rare and aggressive stomach cancer. Unable to get...
I love Faconnable! Not only do I enjoy their high quality apparel, I value their over-the-top customer service. And, one of my...
Santa Claus is in your neighborhood; just like your customers! And, according to the holiday song, Santa is making a list and checking...
Holidays are excellent times to sharpen your grilling skills. I am an avid steak griller. When entertaining guests, it is important to...
Hide and go seek is a game every child knows. When I was growing up on a large farm we took that game...
Today is the day we cerebrate our veterans. I am a veteran and served as an infantry unit commander in combat with the...
Fall leaves are a lot like customers. They typically don't depart simply due to the lure of a competitor like gravity invites a...
When Alexander II was the Czar of what is now Russia in the mid 1800's, he looked out of his palace window and observed...
We are just beyond the season of summer camp! My eight year old granddaughter, Kaylee, went to her first overnight camp in July...for...
It all started with a missing sub-woofer speaker cord. I had purchased a set of high end stereo speakers which the new receiver...
Sitting by the window on the top floor of a high-rise Dallas hotel provides an amazing panoramic view. Weather becomes up close and...
Working in Nicaragua I was surprised to see active volcanoes with large craters and smoke seething from their peaks. Volcanoes usually offer a...
Columbo was a wildly popular television series in the 1970s. Peter Falk portrayed Lieutenant Columbo, a seemingly uninformed and disorganized investigator attempting to...
A fun activity for my grandchildren when they visit my North Georgia weekend home is panning for gold. The sand comes from a...