Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.
Here is your service quiz! You own a fine dining restaurant in, let’s say New Orleans. You have a wonderful...
“How ya gonna keep 'em down on the farm After they've seen Paree' How...
Some smart person somewhere sometime (probably a priest) suggested confession was good for the soul. So, I will swath my soul and admit...
It was a stormy night and our three granddaughters were awakened by loud, shake-the-rafters thunder. They quickly descended the stairs to our bedroom,...
“It’s all about you!” the breathtaking Korean Air ad sings to us on television. And, we recall the Burger King’s successful “Have it...
“Win a FREE ride in a police car just by shoplifting from this store. Lucky winners can also get their...
Outside the little town of Talcott, WV, is a large statue of John Henry....
The late George Carlin was credited with coining the phrase “vujà dé.” It was his comedic flip of the familiar...
Archeologists excavating the pyramids discovered an unexpected treasure--wheat seeds that dated back to around 2,500 BC. As in the tradition...
Let’s try a fun exercise based on a real situation. You look for all the places a more aesthetically congruent...
April 30 We all live our lives on promises. From the time a child can grasp the concept of “cross my...
Chuck Jones was the creator and cartoonist for many famous characters—Bugs Bunny, Road Runner, Wile E. Coyote, Daffy Duck, Pepe...
I am enjoying a love affair with sprinkles!! Not only is it the title of my newest book, it has...
Ask a dozen people the animal in Africa that is the most efficient hunter. The most popular answer would likely be some member...
Eye doctors use dilation drops to get the big black dot (pupil) in the center of the eye to open up so the doctor...
Disclaimer: I love John Coltrane, Billie Holliday, and Count Basie. Great jazz ranks up there with Einstein’s theory of relativity and Newton’s...
Value-added literally means taking what the customer expects and adding more. As new value is added in an attempt to "exceed customer expectations",...
Customer wait has two sides...the actual passage of time and the perception of the passage of time. Sometimes, we are okay with allowing...
A few years back it was popular to say that the number one competitor of all organizations seeking to create a great customer experience...
She was the COO of a large company and this was the leadership conference for the company. I was there as a keynote speaker...