Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Positive customer experiences bring customer satisfaction
Companies need to find the customer point of view through words and phrases. Sales and service personnel want to sound positive, helpful, appreciative, respectful,...
Improve small business customer service with a personal touch
Elizabeth's online business is selling merchandise on eBay. She started her company a few years ago when she decided she no longer wanted to...
The benefits of a process-focused organization
Business processes help companies to realize their own organizational objectives so that management can review and realign as the market changes, customer needs change,...
How to achieve customer-centricity
Customer focus should be at the heart of everything a company does to achieve customer satisfaction and customer loyalty. Essentially there are five steps...
Customer perks for poor customer service
There are a lot of factors that get rolled into one final exclamation of really poor customer service, and haven't we all felt at...
How online media affects a company’s customer service reputation
Practically everyone is online, and what they are saying about your business or services affect the perceptions of your brand. What used to be...
9 Practical Customer Service Tips
There's no one immune from receiving lousy customer service. I cringe at rudeness, robotic phone systems, and general incompetence, but I have learned the...
Ranking customer service for airlines
US Airways ranked first on reliability after three consecutive months during April, May, and June; showing statistics of 83 percent of flights arriving within...
Customer Service and Mission Statements
Lately, I've been thinking a lot about mission statements, principles, and other sorts of defined, high-level goals in customer service and business in general....
Customer retention strategies to boost your business
Making that first impression in business with the appearance of your web site, the decor, the marketing, or just the friendliness of the first...
Publix announcing online-curbside customer service
I'm originally from the coastal mid-section of New Jersey, and when we had to brave those daunting Nor'easter storms and trudge through the parking...
A customer service lesson from a JetBlue flight attendant
A JetBlue flight attendant made all the headlines yesterday when he freaked out on a passenger. It seems the passenger refused to remain seated...
Building customer service for your eBay business
My friend Linda is a power-seller of long-standing on eBay. For years she has been getting up on Saturday mornings at 5:00 AM to...
Working on customer service skills
When a customer service representative delivers great customer service, there is less stress and less hassle. It saves the company a huge amount of...
Building customer loyalty
None of us want to lose customers, and enough surveys have proven to us that customers don't mind spending a little more, purchasing again...
Keeping up with customer service
Real estate sales is an ever-changing profession; think technology, economy, and contract law. Even our sales approaches have changed; the terms bank owned property...
Choosing a customer support option
More and more of us are doing our shopping online, and because of that our customer support options have changed. The three main choices...
Advantages of using customer loyalty programs
I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program. All...
Home builders providing better customer service
According to a JD Powers customer satisfaction survey, Canadian home builders last year have been more attentive to the needs of their buyers. Now...
How organizations become customer-centric
The best way to become customer-centric is to prioritize the value of your customer. It's not just about what you sell, your marketing strategies...