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Cheryl Gregory

Cheryl Gregory
I am Managing Director and Design Director for my own Company, 'The Customer's Shoes Ltd' and 'Our Training Cloud'. We are a niche Consulting Company with a passion for the Customer Experience/Training and Development. Visit my websites at; http://www.thecustomersshoes.com/ and http://ourtrainingcloud.com/ Follow me on Twitter at; http://twitter.com/customers_shoes Join my Linkedin Group at; http://linkd.in/1fMLWUb - See more at: http://customerthink.com/author/cheryl-gregory

A Call For Leaders: Bring Creativity Back To Your Culture!

Stuck In Their Ways If your organisation feels downright stuck in its ways, and whatever you try to change, when any creative thoughts or ideas...

Why Is There The Need For Emotional Intelligence In Our Businesses Today?

Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened,...

How To Pull Off An Improbable Idea With Your Customer Experience

I read a fascinating article by Dan Solomon, a regular contributor to FastCoCreate.com. He comments on an interview with Sleepy Hollow creator and executive producer...

Hairy Monsters, Super Freaks?

A department store in New York City at the East Houston Street location of American Apparel, notorious for turning heads has done it again! This...

Why Trust Is So Important As A Leader

Trust is the unquestioned belief that the other person has your best interests at heart. So why does it take so much effort to...

How easyJet Passengers Are Facing A ‘Bonk’ In Their Customer Experience

Firstly, I will explain for those unfamiliar to biking terms that 'Bonk' is cycling's classic term for hitting a brick wall. My eldest son is...

Managers Are Just Not Creative Enough – True or False?

On a personal level I am from a design background and so use my creative skills to design and develop various business initiatives. However,...

Don’t Be Boring, Dull And Lifeless! Put On Those Pink Gloves And Start To Be Remarkable.

With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly...

Does Your Customer Experience Have an Uplift or Is It All Downhill?

My eldest son, Scout is a serious mountain biker and spends all his spare time riding various mountain biking trails around the United Kingdom...

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