Home Authors Posts by Christa Heibel

Christa Heibel

Christa Heibel
CH Consulting Group
Christa Heibel is the Founder/Owner of CH Consulting Group where she leads a nationwide network of Customer Experience Consultants that specialize in the Omni-Channel Contact Center. Christa brings 25+ years of contact center experience to the table where she has successfully developed, implemented and managed numerous contact center operations across the U.S.

Follow the Yellow Brick Road!

Christa Heibel -
The Customer Journey Personally, I am a big fan of analogies. It helps me explain unfamiliar concepts to others using a concept that is familiar...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink