Christophe Caїs is the founder and CEO of the Customer Experience Group (CXG). He is responsible for communicating and implementing the organization’s vision, mission and overall direction. Christophe is also the co-founder and CEO of Albatross CX, one of the agencies under the umbrella of CXG. Founded in 2006 in Shanghai, Albatross CX specializes in the collection and activation of customer and team feedback. Christophe is also a Chairman and board member of Face2Face and Activate Experience, that are both part of the Customer Experience Group.