Gemma Baker

Making the Checkout Process Easier

Amazon has confirmed locations for their new Amazon Go stores that will be checkout free. Chicago and San Francisco follow their flagship shop...

Capitalise on Consumer Spending Trends This May

Source: Shutterstock The May bank holidays are just around the corner for UK residents. This means many consumers will be looking to snap up best...

Can You Provide Great Customer Service Without Being Attentive?

Recently sitting in a cosy Portuguese restaurant, the place was at full capacity with around 30 diners and 3 staff serving. As a table...

Improving Online Business with Web Chat Software

Organisations with a web presence will be constantly looking for ways to improve their business. Satisfying more visitors will lead to achieving higher conversions,...

The Secret to Customer Retention: Make Friends Not Just Customers

We have all had an experience with a company where at that moment in time, you want nothing more than to slam that door...

Why Web Chat Systems are so Much More than Facebook Messenger

Facebook has been pushing messenger for customers to be able to connect with a business to get their questions answered. Users of Facebook are...

Will Facebook Change Consumer Opinion on Video Chat Customer Service?

In five years’ Facebook will “probably” be “all video”, reported Facebook’s Head of Operations in Europe, the Middle East and Africa, Nicola Mendelsohn. She...

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