Bryan Pearson
Retail and Loyalty-Marketing Executive, Best-Selling Author
With more than two decades experience developing meaningful customer relationships for some of the world’s leading companies, Bryan Pearson is an internationally recognized expert, author and speaker on customer loyalty and marketing. As former President and CEO of LoyaltyOne, a pioneer in loyalty strategies and measured marketing, he leverages the knowledge of 120 million customer relationships over 20 years to create relevant communications and enhanced shopper experiences. Bryan is author of the bestselling book The Loyalty Leap: Turning Customer Information into Customer Intimacy
In light of the leaked tape of Mitt Romney and topless photos of Duchess Kate – is privacy dead? We surveyed 2,000 U.S. and...
Loyalty experts take heed: The future of our industry may depend on someone who is incredibly self conscious; someone who is learning, awkwardly, to...
Of the many features the sold-out Apple 5 can offer, one of the most compelling for the consumer is this: It eliminates the clip-and-save. I...
A recent news story in the Jakarta Post reminded me once again that all business challenges are local, even when they are global. The article...
Many times, delivering the best data-driven consumer experience is simply a matter of enabling workers to tee up with the right information. This is the...
Though "Big" is the buzzword, your data needs to be so much more (or, more likely, less). "Big Data" may have become the catchword darling...
Never before has the role of the chief marketing officer been so pivotal. Emerging from a recession, with gobs and gobs of technology at our...
Fear can be a powerful motivator. For instance, did you know there exists a multi-million market for doomsday real estate? People are willing to...
Lots of the news hits home when it comes to operating a business, but one recent stat all but reached off the page and...
The program: TrueBlue Mosaic In a nutshell: Airline JetBlue in the fall will officially launch TrueBlue Mosaic, an upgrade to its existing loyalty program, TrueBlue....
To evolve beyond merely identifying and rewarding great customers, recognize all of the critical touch points where you can connect with them, in ways...
If Steve Jobs listened to the practical minded, we may each still be listening to our Sony Walkman and punching our online searches into...
The conductor Victor Borge once said that the shortest distance between two people is a smile. I'd suggest to marketers that the shortest distance...
Every generation needs a new revolution, and loyalty marketers face a revolution of our own. We are at the crux of an historic moment—of...
I regularly get questions from smaller businesses on how to "take the leap" to customer commitment when they don't even have the scale and...
From hotel suites to the condiment aisle, consumers are receiving increasingly personalized service based on how much they spend. And the message can show...
Smart marketers know that the key to winning customer loyalty is through using personal data in a way that benefits both the company and...
If there is one thing I have learned during my years in marketing, it is that it's a lot easier to engage a happy...
In a nutshell: This program, which is being tested in 40 U.S. markets including Miami and San Francisco, offers multiple ways to earn points...
When it comes to the qualities that enable us to connect as people, and as organizations, I've come to believe there are two measures:...
1...16171819Page 17 of 19